FAQs – Mazikien

Frequently Asked Questions

Domestic shipping can take up to 12 business days. We do provide express shipping for a nominal fee. For accurate delivery timelines please check the ETA in the delivery section on checkout.

Foreign shipping could take up to 14 business days.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic orders and large international orders in select countries. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.

Please note that shipping rates could vary depending on your region. Select countries have free shipping over a certain amount of purchase.

We issue a store credit for the full amount of your purchase. You can use this credit note to buy anything on our website.
We will notify you once your return is processed and your credit note is issued (within 1-2 business days).
The credit note will be valid for 1 year, so you have plenty of time to find something new you love!
A refund request can be submitted within 14 days from when your parcel is delivered.
In the case when the products are unused and with tags, you are eligible for a full refund on the product.
When an order does not include free shipping, all shipping costs are handled by the customer.

For domestic orders, we provide free return pickups.
For international orders, customers need to send the parcel to our warehouse in Mumbai, India by opting and bearing expense for their choice of delivery method and partner. Please note tracking ID needs to be provided 7 days from when the return request is accepted.
To return an item, simply head over to the Orders Page on our website and initiate the process there.
While we don't offer direct exchanges, you can easily achieve this using our return policy. Simply return your original item and use the credit note you receive to purchase the new size you need.

Once an order is placed, we are unable to cancel it due to marketing, platform, payment gateway charges associated with each order. We do, issue refunds in the form of a credit note if the order is not shipped out.

If the parcel has not been issued for a return by the logistic team, we can reattempt a delivery to your address. If the order has been processed for a return we will subtract the delivery charge (in case of a free domestic delivery INR 300) and will issue a credit note of the remainder amount.

As accurate as we can make them. Every piece is shot professionally in a studio under controlled lighting, reviewed on calibrated screens, and checked against the actual garment before it goes live. What we can't fully control is the last step — a photograph is still a rendering of colour, not the colour itself, and fabric reads differently depending on the light it sits in. So treat our images as a close and honest guide rather than an exact swatch; a small variation between the photo and the piece in your hands is normal.
Yes, and this is the single biggest reason a colour can surprise you. The same dress will read warmer under evening indoor lighting, cooler in overcast daylight, and truest in indirect natural light. If you want to see the real colour of your piece, hold it up near a window during the day — that's closest to how we see it ourselves.

Very likely, yes. Phone and laptop displays vary widely in brightness, colour profile and warmth settings, and features like night mode or auto-brightness shift colours further. The same product page can look noticeably different on two devices sitting side by side. We can't control this, but it's worth checking your screen settings if a shade looks unexpected.
Slightly, yes. Our fabrics are dyed in batches, and natural variation between dye lots means one production run can differ marginally from another. This is inherent to the way garments are made and is not a defect. It does mean that if you're ordering a second piece in the same shade — or ordering two pieces intending to wear them together — they may not be an exact match.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express, Bank Transfers, UPI Payments and popular wallets.
Additionally, for domestic customers we also accept Split Cash on Delivery (COD).

Shipping & Delivery