Shipping Policy

Order Processing and Dispatch:

We process and ship all orders from our warehouse located in Mumbai, India. Standard processing typically takes 1-2 business days after your purchase. However, during sales periods, this timeframe may increase to 3-5 business days.Orders placed before 11:00 AM IST generally ship out the next business day, though expect slight delays during sales and promotions.

Delivery Timeframes:

In addition to processing time, you can expect to receive your order within 4-6 business days on average. This timeframe may vary depending on your location, with some deliveries taking up to 10 business days. Additionally, anticipate potential delays of 3-5 days during sales events or within 3 days of a new collection launch.

Missing Package:

In the rare case of a missing package:

  • If you do not receive your package and a delivery notification is sent to you from either Mazikien or our delivery partner, please report the issue within 72 hours of receiving the notification.
  • This will allow us to promptly investigate the matter with our delivery partner and resolve it for you as quickly as possible.
  • To report a missing package, please email us at mazikien@mazikien.com.

Early/Delayed Delivery Requests:

We understand that unforeseen circumstances may arise. If you are traveling and require an early delivery or would like to delay your delivery, please contact us via email at mazikien@mazikien.com. We will do our best to accommodate your request based on our capabilities and delivery partner schedules. Please note: Early/delayed delivery requests are subject to availability and may not always be possible.

Order Tracking:

Once your order is confirmed, you'll receive a shipping confirmation email with a tracking link accessible through "My Orders" on our website. While tracking information might take up to 48 hours to appear, we offer multiple ways to stay informed. You'll receive notifications directly on WhatsApp as your order progresses, and our delivery partner will send you regular SMS updates on your package's journey. This ensures you're always informed, no matter your preferred notification method.

Currently, we only offer free standard shipping and limit our services to India only.