We partner with the best logistic partners in the world.For international shipping we generally use BlueDart, DHL or FedEx depending on faster service. You can expect to receive your order within 6-16 business days on average post dispatch. Additionally, anticipate potential delays in case of unexpected events such as heavy rainfall.

In the rare case of a missing package:

• If you do not receive your package and a delivery notification is sent to you from either Mazikien or our delivery partner, please report the issue within 72 hours of receiving the notification.
• This will allow us to promptly investigate the matter with our delivery partner and resolve it for you as quickly as possible.
• To report a missing package, please email us at wecare@mazikien.com.

We understand that unforeseen circumstances may arise. If you are traveling and require a delayed delivery or would like to delay your delivery, please contact us via email at wecare@mazikien.com. We will do our best to accommodate your request based on our capabilities and delivery partner schedules. Please note: Delayed delivery requests are subject to availability and may not always be possible.

Once your order is confirmed, you'll receive a shipping confirmation email with a tracking link accessible through My Orders on our website. While tracking information might take up to 48 hours to appear, we offer multiple ways to stay informed. You'll receive notifications directly on WhatsApp as your order progresses, and our delivery partner will send you regular SMS updates on your package's journey. This ensures you're always informed, no matter your preferred notification method.